There is a ticketing system custom developed that generates several types of logs. Events such: when agent logs in, new replies to the ticket, when the ticket's status changes from and to resolved, assigned, waiting for user, escalated, etc.
The chalenge here was to get those records that log items in all types of format, parse them, and present this data in graphs and lists for the management to have vital information for their business.
The technology used was the ELK stack from Amazon, I retrieve and process the logs with Logstash, save them using Elasticsearch API and present it to the final user using Kibana's views and dashboards.
- Client SucuriLabs
- Category ELK
- Technology Logstash, Elasticsearch, Kibana & RSyslog
- Date January, 2023